When Should Customers Control Service Delivery? Implications for Service Design
نویسندگان
چکیده
منابع مشابه
Service Quality and its Importance for Rail Freight Customers
Liberalisation process has just started in the Turkish rail market with the new law recently entered into force in order to comply with EU Directives. In the liberalised markets, service quality is the decisive factor that rail undertakings can use to create difference and achieve competitive advantages. The purpose of this paper is to analyse the customer perceived service quality for rail fre...
متن کاملPartitioning Customers into Service
We consider how to partition arriving customers into service groups that will be served separately , in a rst-come rst-served manner, by multi-server service systems having a provision for waiting, and how to assign an appropriate number of servers to each group. We assume that customers can be classiied upon arrival, possibly according to their service requirements. We model the congestion exp...
متن کاملEnhancing Service Development and Service Delivery through Co-design
Co-design has potential to help voluntary organisations deliver better services, since it encourages users to co-create services that will be delivered to them. However, the extent of codesign practice in the voluntary sector is unknown. Thus, our research investigated current state of knowledge of co-design in this sector. A mixed-method approach including an online survey and interviews was e...
متن کاملGeneral Practitioners' Attitudes Toward a Web-Based Mental Health Service for Adolescents: Implications for Service Design and Delivery.
BACKGROUND Anxiety disorders and depression are prevalent among youth. General practitioners (GPs) are often the first point of professional contact for treating health problems in young people. A Web-based mental health service delivered in partnership with schools may facilitate increased access to psychological care among adolescents. However, for such a model to be implemented successfully,...
متن کاملAssistive Technology: Use and Service Delivery
As individuals with long-term disabilities and other older adults face declines in health and function, there is a greater need for assistive technology (AT) or assistive devices and environmental interventions (EI) to help them maintain their independence and community participation. These aids can help older adults and individuals with disabilities function in work, home, recreational, and ot...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Production and Operations Management
سال: 2018
ISSN: 1059-1478,1937-5956
DOI: 10.1111/poms.12956